Return Policy
At Mondu Export, we take great pride in offering handcrafted furniture made with precision, care, and love. Each piece is carefully inspected before dispatch to ensure it meets our quality standards. However, if you are not fully satisfied with your purchase, please review our return guidelines below:
1. Eligibility for Returns
- The item was received damaged, defective, or with a manufacturing fault.
- The return request is made within 7 days of delivery.
- The product is unused, in its original packaging, and in resalable condition.
Please note: We do not accept returns for slight variations in color, grain, or texture, as these are natural characteristics of solid wood and hand-finishing.
2. Non-Returnable Items
- Custom-made or made-to-order products.
- Items that have been used, assembled, or altered.
- Products returned after 7 days of delivery.
- Items sold under clearance, discount, or promotional offers (unless damaged in transit).
3. Return Process
To initiate a return:
- Contact our customer care at support@monduexport.com or call +91 956 788 0661.
- Provide your order number, reason for return, and photos/videos of the damaged or defective item.
- Our team will verify the request and guide you through the return procedure.
- If approved, we will arrange for a pickup or provide return instructions.
4. Refund Process
- Once we receive and inspect the returned item, your refund will be processed within 7–10 business days.
- Refunds are issued to the original payment method.
- Shipping charges, if any, are non-refundable, unless the return is due to our error.
- In some cases, a restocking fee may apply.
5. Damaged Items on Arrival
- Report the issue within 48 hours of delivery.
- Provide clear photos of the outer packaging and the damaged part of the product.
- We will offer a free replacement or initiate a refund based on product availability.
6. International Orders
Due to high logistics costs, international orders are not eligible for return, unless damaged in transit. All international returns are subject to inspection and approval.
